Frequently Asked Questions
Find quick answers to common questions about Shoalhaven City Council services and how to manage your requests online.
How do I submit a service request online?
You can submit requests such as waste collection, road maintenance, or community facility bookings through the Shoalhaven Connect portal under the 'Submit a Request' section.
Can I track the status of my requests?
Yes, after submitting a request, log in to your account to view updates and progress on your submissions anytime.
>How do I update my contact information?
You can update your personal details by accessing your profile in the resident portal and editing your contact information securely.
What services can I access through Shoalhaven Connect?
The portal provides access to waste management, permits, rates payments, community events, library services, and more.
>How do I reset my password if I forget it?
Click the 'Forgot Password' link on the login page and follow the instructions to reset your password securely.
What Residents Say
Hear from community members about their experiences using Shoalhaven Connect.
"The portal makes it so easy to submit requests and track progress without needing to call the council. Highly recommended!"
"Accessing council services online has saved me time and made managing my community involvement much simpler."
"The FAQ section answered all my questions quickly, and the site is very easy to navigate."
Benefits of Our Self-Service Portal
Need More Help?
If you can't find the answer you're looking for, contact our support team for personalized assistance.